Customer Relationship Mgmt
We at Bilot have strong experience with CRM implementations in SAP landscape, be it SAP CRM implementation for global multi-channel enablement or be it integrating cloud based CRM solutions, such as SalesForce, to SAP ERP environment.
As the success of CRM is totally dependent on the user adaptation and free-willing and active usage of the system, the usability plays a key role in each CRM implementation. To achieve this, we have mobilized CRM processes such as Activity Management, Opportunity Management and Contract Management with SAP CRM and Adobe Interactive Forms, integrated groupware systems into CRM and are involved in projects that bring CRM data and processes accessible to various mobile devices, such as iPads.
We have strong experience in the sales, service, marketing and analytical CRM processes using various channels - web, mobile and telephone. Combining this experience with our Business Intelligence and system integration skills brings unique value to our customers.
Some highlights of our offering in the CRM area:
- SAP CRM Web Channel Experience Management
- SAP CRM Mobile for iPad
- SAP BCM (Voip) integration with SAP ERP or SAP CRM
- Groupware (MS Exchange or Notes) connectivity with SAP CRM
- Adobe Interactive Forms based off-line CRM processes
- E-Analytics using Google Analytics or SAP BI
- SalesForce master data and transaction data integration with SAP ERP
