Customer Engagement
Building loyalty and winning together

Give your sales heroes better information and enable better decisions making when interacting with customers. Ensure and keep consistent promises, relevant offerings and profitable business across channels.

We’ll get you started in record time.

 

Customer Engagement

Setting the stage for coordinated customer interactions

Revitalize your customer engagement practices

Frustrated over lack of visibility into customers? Need to align customer interactions across functions and businesses? Terrified by legacy, costly, non-mobile and rigid CRM systems?

We help you tune up your customer engagement practices while ensuring value capture. Covering the entire range of customer facing processes and sales steering topics, our consultants will give you a fresh perspective and clear suggestions for how to revitalize sales.

SAP Cloud for Sales

Empower your sales heroes with the best possible tools

Designed to cover your needs from lead, opportunity, quotation, and order management to real-time 360 degree customer insight, SAP Cloud for Sales (part of the Cloud for Customer suite) has been received extremely well in the market. The success is based on great user experience and simple architecture.

  • Cloud based solution (SaaS)
  • Account, lead, opportunity, and activity management
  • Quotation and order management
  • Builds on existing data and sales processes through pre-packaged integrations
  • Real-time reporting, full featured mobility

Bilot is your leading SAP C4C implementation and SAP ERP integration partner in the Nordics and Poland.

 


”The information the customers provide about themselves, how they behave online, what they buy. We want a complete picture of the customer, which we can use to develop our services.”

“When you use this kind of approach, it is crucial that you can trust your partners. We already had a good relationship with Bilot, and in this project, they have once again demonstrated that they are worthy of our trust.”

Tiina Härkönen
Customer Insight Director, Posti

 

Read Posti’s full reference story

Microsoft Dynamics

Comprehensive digital base for your customer engagement

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Combined with Microsoft Office 365 and Azure cloud services, Microsoft Dynamics 365 offers a comprehensive digital platform. The platform includes advanced analytics, IoT capabilities, next-generation productivity tools, customer relationship management, customer services and field service as well as project management solutions. The Microsoft stack is also a flexible application development platform, which enables easy and agile development of custom solutions and system integrations.

Bilot is a Microsoft Gold Partner and has delivered CRM solutions for many years.

JOEL LOIKKANEN

Business Lead, Customer Engagement

+358 40 358 9987

Hybris Marketing

Run marketing activities targeted at your individual customers

Hybris Marketing gives you tools to plan, execute and analyze marketing activities across all channels. What makes it different from traditional marketing systems is the ability to act on enormous amounts of data in real-time to drive personalized content.

  • Social interaction and sentiment analysis
  • Whitespace analysis in buying patterns
  • Targeting and product recommendations based on realtime, predictive analytics

SAP Cloud for Service

Amaze your customers with accurate and personal customer service

Provide consistent customer service across different channels and provide your experts with complete, real-time customer informaton and measure your service levels on the fly.

SAP Cloud for Service (part of the Cloud for Customer suite) gives you efficient tools for better customer service. For optimized inbound and outbound channels, we integrate SAP Contact Center with C4C for a unified, powerful service desk toolset.

SAP Cloud for Service provides efficient tools for your field service with optimized resource scheduling and mobile solutions.

COMMERCE-DRIVEN BUSINESS

Digital
Commerce

Customer
Engagement

Service Design &
User Experience

Pricing &
Profitability

DIGITAL BUSINESS PLATFORM

Business Apps &
Integrations

Data &
Analytics

MDM & Product
Information

S/4HANA
Transformation